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Senior Pass FAQs


Renewing your Senior Pass

When can I renew my Senior Pass?

You can renew your pass online from 90 days before its expiry date.

What should I provide to renew my Senior Pass online?

You will need your current Pass and your name as it appears on your card, plus date of birth and telephone number. If you want to create an online account you must have a personal email address. You don't need a photo as we will use the one we already have for you.

Why should I create an online account?

An online account allows you to manage your contact details, and order and pay for a replacement Pass if yours is ever lost, stolen or damaged. You will also receive email confirmation of your renewal.

Why can't I renew my Senior Pass online?

You can only renew online if your pass is due to expire within the next 90 days.

I am eligible for a Senior Pass but have a current Disabled Pass, can I renew this online?

No, if you wish to have a Senior Pass instead of a Disabled Pass go to your local Bus Station Travel Centre or call MetroLine on 0113 245 7676.

Is it free to renew my Senior Pass?

Yes. If you are renewing your Senior Pass because it is expiring, your replacement will be free.

What if my Senior Pass has been lost, stolen or damaged but was due to expire and I have not had a replacement issued?

You are still entitled to a free pass renewal. Please contact MetroLine on 0113 245 7676 who will confirm your card number, allowing you to complete an online renewal.

Why do you need my contact telephone number?

We ask for your telephone number so we can contact you if there is a problem with your application. Your telephone number will not be passed to any third parties or used for marketing purposes.

Why do I have to provide my date of birth?

We use it to check your details in our system, and ensure your records are correct.

What if I have not received my Senior Pass within 7-10 days?

If you have not received your Senior Pass after 10 days of requesting a renewal please call MetroLine on 0113 245 7676 and a Customer Service Advisor will assist you. Please have your Order Confirmation Number ready when you call.

How long will my new Senior Pass be valid for?

Your new Senior Pass will be valid for five years from the date it was renewed.


Applying for your Senior Pass

Why do I need to provide my email address?

So we can confirm that your application has been successful, and advise you of when we expect to send it out.

You will receive email confirmation within 24 hours and Senior Passes are usually posted within 7-10 days of application.

Your email address is also useful if there are any problems with your application and we need to contact you.

Why do I need to create an account?

So you can manage and update your own details, order replacements and buy other tickets online in the future.

How will I know if my application has been accepted?

You will receive a confirmation email within 24 hours of your application. This will include your application number.

Why do I need to provide my passport or driving licence details?

This enables us to verify your age. Your passport and driving licence details are not stored on our system, and are only used during the application.

Why have I had an email advising that my application may be a duplicate?

The system will check for other applications based on your name, address and date of birth. The system will identify a duplicate if any of this information matches.

Duplicates need to be cleared or matched by staff in WYCA. As a result, there may be a delay in your Senior Pass being posted to you.

If your application has been identified as a duplicate, then it is likely that your record is already held in the system and you would need to pay for a replacement Senior Pass.

If this is the case, please phone MetroLine on 0113 245 7676, or go to your nearest Bus Station Travel Centre.

What file types do you accept for photographs?

Photos should be:

  • jpg
  • JPEG
  • gif
  • bmp

Your mobile phone and computer will normally save photographs in one of these formats. Photographs should be smaller than 2mb - if they are not, they will probably be rejected when you add them.

When should I apply?

You can apply four weeks before your date of eligibility.

How much does the Senior Pass cost?

The first Senior Pass is free of charge. Lost or defaced cards cost £5.

What is meant by passport-quality photograph?

A passport-quality photograph must be:
- Full face
- Colour
- Against a neutral background
- No facial expression
- No hats, glasses or accessories that obscure the face.

How long will it take for my Senior Pass to arrive?

Senior Passes should be despatched with 7-10 days.  They are sent by Second Class post to your home address when you apply online. Applications made at Travel Centres may take up to 21 days.

It has been 21 days since my application and I have not received my Senior Pass. What should I do?

If your Senior Pass has not arrived, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre.  Please quote your application number if you can.

What will be printed on the Senior Pass?

Your first name and surname/family name will be printed on the Senior Pass with your photograph. Titles such as Mr and Mrs are not included.

Can I have a new photo on my Senior Pass?

Yes.  You can either visit your local Bus Station Travel Centre and have a new photo taken, or write a request with a passport-quality photo, including your name, address and telephone number to Concessions Team, West Yorkshire Combined Authority, 40-50 Wellington Street, Leeds LS1 2DE.


Updating your Senior Pass

How do I give a change of address?

If your address has changed, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre. Your details can be updated. There is no need to return your Senior Pass if you are still living in West Yorkshire.

My name has been spelt incorrectly on my Senior Pass, can I change it?

If your Senior Pass has incorrect information, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre. If you have changed your name by Deed Poll or marriage, you will have to visit a Bus Station Travel Centre with supporting documents to change your name.


Moving to or leaving West Yorkshire?

I have moved out of West Yorkshire, is my Senior Pass still valid?

Your Senior Pass is still valid, however, you are advised to re-apply to your new Local Authority and return your Senior Pass to West Yorkshire Combined Authority, advising that you have moved out of the county.

Your new Local Authority may offer additional benefits that you will not get if you use your Metro Pass.

I have moved into West Yorkshire and have a Senior Pass from another local authority. Can I still use it?

Your Senior Pass will still be valid for use in West Yorkshire, however, you are advised to re-apply through WYCA. This will ensure you receive the local benefits, such as concessionary train fares, within West Yorkshire and that WYCA can keep your records up-to-date.

You should also return your old Senior Pass to the appropriate local authority.


Lost, stolen or damaged Senior Passes

What do I do if I have lost my Senior Pass?

You will need to pay £5 and apply for a replacement. See Replacement Passes for full details.

My Senior Pass is damaged. What do I do?

As long as you return the damaged Senior Pass to us, we will replace it free of charge. See Replacement Passes for full details

My Senior Pass has been stolen. What do I do?

You will need to report it to the Police and obtain a crime reference number. You can then obtain a replacement free of charge. See Replacement Passes for full details

How long will it take to get my replacement Senior Pass?

Replacement Senior Passes are usually delivered within 7-10 days.

I have paid for a replacement Senior Pass but have just found mine. Can I stop the replacement being issued?

No. As soon as the payment is taken, a Senior Pass is ordered and cannot be stopped. There are no refunds.


Technical problems when applying online

When I try to renew my pass I get: "Sorry, we need to speak to you to help complete your application." Why is this?

The data you have entered does not match the data stored in our system. You may have mistyped your details so please try again. If the problem persists then please call MetroLine on 0113 245 7676 and we will resolve the issue.
If you cannot call MetroLine please go to a Bus Station Travel Centre.

I have a problem and cannot complete the online application, who can I contact?

If you have a technical problem regarding the application, you should contact MetroLine on 0113 245 7676.

I am having trouble uploading my photograph, what should I do?

Firstly, check that the photograph is of an acceptable file type (jpg, JPEG, gif or bmp). Also check that the size of the file is no larger than 2mb, and that it is in colour.

If this does not work, then try using a different photograph.

Should you encounter any further problems, please contact MetroLine on 0113 245 7676.

My address is being shown as 'invalid', what is wrong?

There are three reasons why the address could be invalid:

  • The postcode may have been changed by Royal Mail
  • There is not a space between the two parts of the postcode
  • The postcode is outside West Yorkshire


Check the postcode you entered is correct and in the correct format e.g. LS1 2DE  (with a space between)

If you are still having problems please contact MetroLine on 0113 245 7676.

I have selected the wrong address, what do I do?

You can either:

  • Click again on the 'Address finder' button and select the correct address, or
  • Wait until the confirmation page and edit it from there using the 'Edit' button.

My address doesn't appear on the list, what should I do?

First check you have entered the postcode correctly.

Addresses are validated using Post Office files and in rare cases (for example newly built properties) the file may not be up to date.

If you are sure you have entered the postcode correctly and your address is still not shown, please contact MetroLine on 0113 245 7676.

I have received an email advising that my application may be a duplicate, why has this happened?

The system will check for other applications based on your name, address and date of birth, provided during your application. The system will identify a duplicate if any of this information matches.

Duplicates need to be cleared or matched by staff in WYCA. As a result, there may be a delay in your Senior Pass being posted to you.

If your application has been identified as a duplicate, then it is likely that your record is already held in the system and you would need to pay for a replacement Pass.

To resolve this, you should go to a Bus Station Travel Centre or contact MetroLine on 0113 245 7676.

I have been told that my email address has been taken and I need to choose a different one. Why is this?

Have you already used this email address to renew a pass for someone else? If so, you will need to use a different email address. Alternatively re-order your Senior Pass as a 'one-off transaction', as this does not require you to create an account.

I can't log in to my account. What should I do?

Please make sure you have typed your email address and password correctly, bearing in mind that passwords are case sensitive. Also ensure that you use the correct domain name for your email address, for example, .co.uk or .com
If you are still having trouble logging in please request a password reminder

I have forgotten my password, how can I log into my account?

If you have forgotten your password please select the "password reminder" link. This will take you to a screen where you can enter the email address you have registered with your account and a password reminder will be emailed to you.

I have forgotten my username, how can I log in to my account?

If you have forgotten your username please contact MetroLine on 0113 245 7676.