Senior Pass FAQs

You can renew your pass online from 90 days before its expiry date.

You will need your current Pass and your name as it appears on your card, plus date of birth and telephone number. If you want to create an online account you must have a personal email address and a digital photo to upload (phone pics are fine).

An online account allows you to manage your contact details, and order and pay for a replacement Pass if yours is ever lost, stolen or damaged. You will also receive email confirmation of your renewal.

You can only renew online if your pass is due to expire within the next 90 days.

No, if you wish to have a Senior Pass instead of a Disabled Pass go to your local Bus Station Travel Centre or call MetroLine on 0113 245 7676.

Yes. If you are renewing your Senior Pass because it is expiring, your replacement will be free.

You are still entitled to a free pass renewal. Please contact MetroLine on 0113 245 7676 who will confirm your card number, allowing you to complete an online renewal.

We ask for your telephone number so we can contact you if there is a problem with your application. Your telephone number will not be passed to any third parties or used for marketing purposes.

We use it to check your details in our system, and ensure your records are correct.

If you have not received your Senior Pass after 10 days of requesting a renewal please call MetroLine on 0113 245 7676 and a Customer Service Advisor will assist you. Please have your Order Confirmation Number ready when you call.

Your new Senior Pass will be valid for five years from the date it was renewed.

So we can confirm that your application has been successful, and advise you of when we expect to send it out.

You will receive email confirmation within 24 hours and Senior Passes are usually posted within 7-10 days of application.

Your email address is also useful if there are any problems with your application and we need to contact you.

So you can manage and update your own details, order replacements and buy other tickets online in the future.

You will receive a confirmation email within 24 hours of your application. This will include your application number.

This enables us to verify your age. Your passport and driving licence details are not stored on our system, and are only used during the application.

The system will check for other applications based on your name, address and date of birth. The system will identify a duplicate if any of this information matches.

Duplicates need to be cleared or matched by staff in WYCA. As a result, there may be a delay in your Senior Pass being posted to you.

If your application has been identified as a duplicate, then it is likely that your record is already held in the system and you would need to pay for a replacement Senior Pass.

If this is the case, please phone MetroLine on 0113 245 7676, or go to your nearest Bus Station Travel Centre.

Photos should be:

• jpg
• JPEG
• gif
• bmp

Your mobile phone and computer will normally save photographs in one of these formats. Photographs should be smaller than 2mb - if they are not, they will probably be rejected when you add them.

You can apply four weeks before your date of eligibility.

The first Senior Pass is free of charge. Lost or defaced cards cost £5.

A passport-quality photograph must be:
- Full face
- Colour
- Against a neutral background
- No facial expression
- No hats, glasses or accessories that obscure the face.

Senior Passes should be despatched with 7-10 days.  They are sent by Second Class post to your home address when you apply online. Applications made at Travel Centres may take up to 21 days.

If your Senior Pass has not arrived, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre.  Please quote your application number if you can.

Your first name and surname/family name will be printed on the Senior Pass with your photograph. Titles such as Mr and Mrs are not included.

Yes.  You can either visit your local Bus Station Travel Centre and have a new photo taken, or write a request with a passport-quality photo, including your name, address and telephone number to Concessions Team, West Yorkshire Combined Authority, 40-50 Wellington Street, Leeds LS1 2DE.

If your address has changed, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre. Your details can be updated. There is no need to return your Senior Pass if you are still living in West Yorkshire.

If your Senior Pass has incorrect information, please contact MetroLine on 0113 245 7676 or visit your local Bus Station Travel Centre. If you have changed your name by Deed Poll or marriage, you will have to visit a Bus Station Travel Centre with supporting documents to change your name.

Your Senior Pass is still valid, however, you are advised to re-apply to your new Local Authority and return your Senior Pass to West Yorkshire Combined Authority, advising that you have moved out of the county.

Your new Local Authority may offer additional benefits that you will not get if you use your Metro Pass.

Your Senior Pass will still be valid for use in West Yorkshire, however, you are advised to re-apply through WYCA. This will ensure you receive the local benefits, such as concessionary train fares, within West Yorkshire and that WYCA can keep your records up-to-date.

You should also return your old Senior Pass to the appropriate local authority.

You will need to pay £5 and apply for a replacement. See Replacement Passes for full details.

As long as you return the damaged Senior Pass to us, we will replace it free of charge. See Replacement Passes for full details

You will need to report it to the Police and obtain a crime reference number. You can then obtain a replacement free of charge. See Replacement Passes for full details

Replacement Senior Passes are usually delivered within 7-10 days.

No. As soon as the payment is taken, a Senior Pass is ordered and cannot be stopped. There are no refunds.

The data you have entered does not match the data stored in our system. You may have mistyped your details so please try again. If the problem persists then please call MetroLine on 0113 245 7676 and we will resolve the issue.
If you cannot call MetroLine please go to a Bus Station Travel Centre.

If you have a technical problem regarding the application, you should contact MetroLine on 0113 245 7676.

Firstly, check that the photograph is of an acceptable file type (jpg, JPEG, gif or bmp). Also check that the size of the file is no larger than 2mb, and that it is in colour.

If this does not work, then try using a different photograph.

Should you encounter any further problems, please contact MetroLine on 0113 245 7676.

There are three reasons why the address could be invalid:

• The postcode may have been changed by Royal Mail
• There is not a space between the two parts of the postcode
• The postcode is outside West Yorkshire

Check the postcode you entered is correct and in the correct format e.g. LS1 2DE  (with a space between)

If you are still having problems please contact MetroLine on 0113 245 7676.

You can either:

• Click again on the 'Address finder' button and select the correct address, or
• Wait until the confirmation page and edit it from there using the 'Edit' button.

First check you have entered the postcode correctly.

Addresses are validated using Post Office files and in rare cases (for example newly built properties) the file may not be up to date.

If you are sure you have entered the postcode correctly and your address is still not shown, please contact MetroLine on 0113 245 7676.

The system will check for other applications based on your name, address and date of birth, provided during your application. The system will identify a duplicate if any of this information matches.

Duplicates need to be cleared or matched by staff in WYCA. As a result, there may be a delay in your Senior Pass being posted to you.

If your application has been identified as a duplicate, then it is likely that your record is already held in the system and you would need to pay for a replacement Pass.

To resolve this, you should go to a Bus Station Travel Centre or contact MetroLine on 0113 245 7676.

Have you already used this email address to renew a pass for someone else? If so, you will need to use a different email address. Alternatively re-order your Senior Pass as a 'one-off transaction', as this does not require you to create an account.

Please make sure you have typed your email address and password correctly, bearing in mind that passwords are case sensitive. Also ensure that you use the correct domain name for your email address, for example, .co.uk or .com
If you are still having trouble logging in please request a password reminder

If you have forgotten your password please select the "password reminder" link. This will take you to a screen where you can enter the email address you have registered with your account and a password reminder will be emailed to you.

If you have forgotten your username please contact MetroLine on 0113 245 7676.